Refund Policy

Frequently asked questions about returns, refunds and replacements. 

What can I return?

You may request returns for most items you buy from the sellers listed on Al-Nuaim. However, you can only return items explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the Al-Nuaim Returns policy. To know which categories are “non-returnable” and the specific return windows for categories eligible for return.

Items are returnable if you’ve received them in a condition that is –

• Physically damaged
• Has missing parts or accessories
• Defective

For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so –

• Go to Your Orders.
• Choose an item that you want to return or replace.
• Select Contact seller. You will be directed to the Seller Messaging Assistant.
• Select the appropriate option and start the conversation.
• Go to Your Orders to initiate a return.

Note: The above process is applicable only if the product is returnable and the return window is still active.

If you need to contact the seller, this must be done in line with our return policy mentioned in Al-Nuaim Returns Policy. If a seller fails to address your query in three business days, the Al-Nuaim A-to-Z Guarantee is available to you.